FAQ
Shopping Information
How can I contact customer support?
You can reach our customer support team via email at support@megamartdepot.com or through our Contact Us page.
How much is shipping and how long will it take?
We offer free shipping on all orders. Delivery times typically range from 5 to 10 business days, depending on your location. Please note that during peak seasons or promotional events, shipping times may be slightly extended.
How can I track my order?
Once your order is shipped, you'll receive an email with a tracking link. You can use this link to monitor your shipment’s progress.
Order Returns
What is your return policy?
We offer free returns within 30 days of receiving your order. The item must be unused and in its original packaging. Please visit our Return Policy page for more details.
How can I initiate a return?
To start a return, visit our Returns page and fill out the form with your order details. Our customer service team will provide further instructions.
How can I cancel or modify my order?
You can modify or cancel your order within 24 hours of placing it by contacting our customer support. After 24 hours, we may not be able to make changes as the order could already be in process.
What should I do if I receive a damaged or defective item?
If you receive an item that is damaged or defective, please contact our support team within 7 days of receiving the product, and we’ll provide assistance with a replacement or refund.
Are your products covered by a warranty?
Some of our products are covered by a manufacturer's warranty. Please refer to the product listing or contact our customer support team for more information.
Have a question
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 5- 10 business days from the time your package arrives back to us for a refund to be issued.
